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Dennis Baylor, MBA, PMP
184A N. Main St.
Natick, MA 01760
781 330-9782
DennyBaylor@gmail.com
www.linkedin.com/in/dennybaylor
IT Project and QA Professional
Multi-faceted, full SDLC expertise: Ten years successful enterprise-wide projects, including QA, BA and Project Lead roles; developing and deploying effective test strategies, test plans, test cases; coordinating and executing functional regressions, including cross-function/platform/application end to end Systems Testing, Systems Integration Testing (SIT) and User Acceptance Testing (UAT).
User-focused Testing and planning: Stress, failover, and disaster recovery experience.Expert at identifying and prioritizing defects and issues, defect tracking, change management, and test case and defect metrics and management reporting.
Large scale, complex project management: Led multiple enterprise level releases from development to multi-stage QA and then production environments.
Strong communication & project leadership: MBA and PMP plus expertise in many successful IT delivery projects augment excellent problem solving, communications and team building skills. Excellence in running and facilitating requirements, training and triage problem solving sessions.
Best-practice project management: Experienced in Waterfall and Agile/Scrum SDLC environments.
Highlights
Voted peak performer by peers and seniors at Amica Claims Center Upgrade project.
Selected from dozens of JP Morgan Chase business and QA analysts to lead expansion from a single to up to five QA web portal, web application, mid-range, and mainframe environments for all Treasury Management applications, product and services.
Recognized as a solid leader that brings technical problem solving and interpersonal communication (written, verbal, formal and informal) skills to bear to enable teams to effectively achieve key IT goals and business objectives.
Formally recognized at ACI Worldwide, IntraNet as a peak performer.
YourOwnComputerConsultant
Business Systems and Quality Assurance Analysis Services 2008 - Present
Provide Business and Quality Assurance Analysis services for large companies; see Amica Insurance, FM Global and Sovereign Bank projects below
For individuals, professionals and small, medium and large-scale organizations, analyze business systems and technical issues, deploy and qa test web presence solutions, and enable web-accessible databases using general purpose analysis and deployment technology tools
Deployed, tested, utilize iPhone to four PC server networking solution (24 x 7 availability, redundant backup access paths)
Build and test websites for professionals and small businesses
Deploy and test web-accessible databases for small organizations (nonprofit & medical)
Capitalizing on early development Microsoft features and benefits for this client base business analysis, deployment and QA
Amica Insurance
Senior QA Analyst Systems Consultant 2010 - Present
For a Claims Center Guidewire project (Auto, Homeowner’s, Fire, Umbrella, Ocean Marine P & C business lines),
Wrote, upgraded, executed and logged test results for more than 2000 test cases.
Logged, tracked, validated fixes and closed several dozen defects. (IBM Rational ClearQuest).
Synchronized test case documentation, results tracking and bug tracking with HP Quality Center.
Deployed end to end HP QTP scripts achieving qa guerrilla tactical goals for hundreds of claim file setups.
Utilized IBM Query Management Facility (QMF, SQL) to validate back office database results and to research qualifying QA policies to participate in functional tests.
Delivered quality artifacts (including management metrics summaries for key test sets (e.g. policy coverage mapper edits)).
Used complex SharePoint environment for key project artifacts.
Mentored more junior team members in key areas including: Sharepoint utilization, SQL data mining, and effective communication with technical and business peers and seniors.
Formally recognized by team and seniors as peak performer on QA team.
FM Global Insurance
Senior Business Analyst Systems Consultant 2010
For a business consolidation, internally deployed website portal – Net 4.0, SQL, cross-corporate engineering data record-keeping environment
Completed Master Use Case Inventory
Utilized Ravenflow to document seven business Use Cases
Created Project Glossary
Utilized Excel and Visio templates to complete drilldown links project artifact for key application processing component
Delivered quality artifacts in complex and demanding business environment
Used complex SharePoint environment for key project artifacts; coached QA staff on SharePoint site structure, use and contents
Sovereign Bank
Senior QA and Business Systems Consultant 2008 - 2009
For a first-time internally deployed website portal and web server application that included API’s (internal and external to Sovereign Bank), SOA and SaaS components in an n-tier transaction and reporting environment
Designed, documented and deployed security and fraud and audit logging test strategies, test plans, and manual test scenarios
Utilized HP QC, QTP, DB Visualizer, MQ Explorer and multiple browsers (IE and Firefox) to run and log test case executions and validate results, including role-based entitlements and testing
Executed manual test cases, documenting defects producing metrics (both QC and Excel spreadsheet extracts), and triaged those defects with business users, developers, and technical support
Deployed (and trained QA teams) initial end to end client-side automated regression scripts increasing iterative software release QA deployment shakeout efficiency 50%
JPMorgan Chase & Co. Treasury Services 2003 - 2008
Assistant Vice President
Managed utilization and scheduling of five Treasury Service QA environments through 6 enterprise wide releases, 2 bank conversions/mergers, and 2 key strategic data center migrations; regression testing, change testing (positive and negative), scalability and performance testing, disaster recovery
QA Environment Coordinator and QA Project Team Lead 2006 - 2008
Provided correct and usable environment configuration and disaster/recovery procedures
Utilized HP Quality Center (including project administrator) to accomplish requirements traceability, test strategy, test plan, test case and test results artifacts
Administered multiple projects using SharePoint, Lotus Quick Place, and a third-party Content Management System (CMS); smoke tested multiple upgrades to all of these CMS
Utilized Visio, Visio templates, and Excel to increase project scoping efficiency by 25% by documenting cross-application, cross-business unit cash concentration and reporting transaction information flows and dependencies
Reduced cross-department operating costs (10%) by normalizing cross-application and cross-platform maintenance schedules
Conducted training for Product and QA staff members
Coordinated automated tests (run in Winrunner and QTP plus proprietary scripting languages – scalability and failover)
QA Analyst and Team Lead 2004 - 2006
Conducted manual testing; managed multiple SOA web portal (internet and intranet) and server, mainframe, and mid-range application upgrade projects, including certification, QA function and regression and UAT.
Utilized Mercury Test Director and HP Quality Center for test strategies, plans, test cases and scripts, and defects; trained QA staff in product use
Produced test case and defects metrics reporting
Expanded by a factor of 5 Treasury Services QA capacity by providing parallel testing environments, enabling scheduled enterprise and upgrade releases in lieu of previous, unscheduled point releases.
Provided PMO office with QA and technical support project plan tasks, dependencies and dates for multiple bank conversion, enterprise and system upgrade releases; met all negotiated targets.
Documented and monitored project opportunities and risks, deploying risk mitigation as assigned
Anexsys, LLC, a Subsidiary of JPMorgan Chase & Co.
Systems Analyst, QA and Production Support Consultant 2003 - 2004
Led the award winning Electronic Federal Tax Payment System team; resolved Production and QA network and application outages.
Wrote and deployed Use Cases and User Acceptance test strategies, plans and cases for an upgrade from interactive Voice Response Unit payment entry to an enhanced batch filer capability.
ACI Worldwide, IntraNet Inc.
Project Business Systems Analyst Lead/Production Support Lead 1993 - 2003
Conducted full life cycle support funds transfer conversion, Money Transfer System to an ACH payment processor for the Electronic Federal Tax Payment System. Strategic alliance among IntraNet, Anexsys LLC, IBM Global Services, and AT&T. Functional requirements through production install. Deployed in tight, six-month targeted delivery cycle.
Created Use Case requirements and function specification documents for multiple client engagements – including new platform upgrade to AIX environment. Using these to train QA and Help Desk regarding new release content. Customers included multiple commercial and international banks
Managed Cognos reporting releases and associated QA efforts including cross-database extract, transform and load.
Education
Harvard Business School, MBA
Bernard M. Baruch College, City University of New York, BBA, summa cum laude
PMI Project Management Professional Certification (PMP)
Memberships and Awards
ACI Worldwide, IntraNet Inc. – Peak Performer Award
Project Management Institute, Massachusetts Bay Chapter
Metrowest Chamber of Commerce – Special Awards for Excellence in Volunteerism, 2008, 2009
Computer Software
Microsoft Project, Word, Excel, Access, PowerPoint, Publisher, Visio, Front Page
Outlook, SharePoint, HP Quality Center, Quick Test Professional, Lotus Notes, Lotus Quick Place, Rational Clearquest
